Our 100% money back satisfaction guarantee is designed to give our customers complete peace of mine. When you make a purchase from your own home with The Eternity Rose, we want you to feel reassured, and to that end, we guarantee that we will refund your purchase price within 90 days of placing your order. This ensures that you have adequate time to be completed satisfied with the item that you have bought. If, for any reason you are dissatisfied, you can return your product at any time within this time-frame.
Should you wish to return your order for any reason, simply return it by post to our mailing address at any time within 90 days following your invoice date and receive a complete refund without any questions asked. Just email us to tell us that you are returning your order and let us know your invoice number.
To date, we have supplied thousands of our products around the world, and have only had to deal with a handful of returns. We are entirely confident that every item that you purchase from us will be completely perfect and flawless, and that it will impress and delight the recipient. This is because they are produced by our skilled craftsmen who boast an extensive knowledge of how to electroplate roses with gold and other precious metals and materials.
If you want to know more about what our customers think about our products, read some testimonials here.
Our skilled greenhouse attendants know the exact moment that a rose has reached its peak of perfection and when it is finally ready to undergo our intricate process of preservation. Our team at The Eternity Rose are completely committed to making the highest quality products, and therefore we are more than happy to replace or refund any purchase which does not meet your complete satisfaction.
Our 100% money back satisfaction guarantee can be found clearly printed in all of our literature to remind our customers, wholesalers, retailers and employees of our commitment. This guarantee embodies the great respect we hold for our products and our brand as well as our customer support team. We recognise how much value a gift can hold and how important it is to give an ornamental present that is impressive not only in its quality, but also its presentation to that special person in your life.
We always strive harder to guarantee that our process of manufacturing and our standards of quality are always meticulous. We are proud to say that our products can be found in the display cabinets of royals and nobles around the world. We have managed to achieve this as we have spent time inspecting every item which leaves our factory in order to ensure that its detail and craftsmanship is intricate and exquisite, and that our long-held reputation for quality has been maintained.
For more information about the 60-step preservation process involved in our manufacturing procedure, click here.